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Privacy Policy

Old Smithy Candles & Melts


Effective Date: 22/03/25

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1. Introduction


Welcome to Old Smithy Candles & Melts. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

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2. Information We Collect

We may collect and process the following data about you:

  • Personal Information: Name, email address, phone number, and postal address when you place an order or contact us.

  • Payment Information: When you make a purchase, payment details are processed securely by third-party payment providers.

  • Technical Data: IP address, browser type, and usage data collected through cookies and analytics tools.

  • Communications: If you contact us via email or social media, we may keep records of our correspondence.

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3. How We Use Your Information
We use the collected data to:

  • Process and fulfill orders.

  • Improve our website and services.

  • Respond to inquiries and provide customer support.

  • Send marketing emails (only if you have opted in).

  • Comply with legal obligations.

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4. How We Protect Your Data
We implement security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

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5. Sharing Your Information
We do not sell or rent your personal data. However, we may share your information with:

  • Service providers (e.g., payment processors, delivery services) necessary for order fulfillment.

  • Legal authorities if required by law.

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6. Cookies and Tracking Technologies
Our website uses cookies to improve user experience. You can manage cookie preferences through your browser settings.

 

7. Your Rights
You have the right to:

  • Access, correct, or delete your personal data.

  • Withdraw consent for marketing communications.

  • Request data portability.

  • Lodge a complaint with a data protection authority if you believe your rights have been violated.

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8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

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9. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with the updated date.

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10. Contact Us
If you have any questions about this Privacy Policy, please contact us at: info@oldsmithycandles.co.uk
Old Smithy

Trelogan

Holywell

CH8 9BD


07415699162

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